Hi, I'm Jen. I make websites that help businesses grow.

I'm passionate about helping small business owners and community leaders design, build, and maintain websites they're proud to share. If you're ready to start getting more results and less headaches from your website, I'd love to help!

Jennifer Ross stands in front of the YourOffice building in Lake Mary, FL.
Screenshot of the Melissa Ems Insurance Agency home page
247% traffic increase
Visitors spend 3x longer on site
10+ hours saved every month
"Mercury Jane Media is the BEST!!!! Jen is seriously the most patient, kind, fun person to work with. And she listens and creates exactly what you need!! I can’t say enough amazing things!"
Melissa Ems professional photo
Melissa Ems

Owner, Melissa Ems Insurance Agency

Your website should be your most powerful marketing asset, and:

Clearly communicate how your business helps people

Make it easy for you to get more leads and sales

Be easy to navigate

Look great on any device or screen size

Be easy to update and maintain

My design & development process

Insights...

Logos and business cards for Precision Home & Property Inspections.

Research

It starts and ends with extensive research.

Mobile mockups of the Crissy Stile for Mount Dora Mayor home page.

Design

We take a holistic approach to website design, incorporating key elements of search engine optimization (SEO) and conversion rate optimization (CRO) to ensure your site not only looks great, but also ranks high in search engine results and turns visitors into customers. We also make it very easy for you to do simple updates after we launch!

Graphic showing workflow automations and popular third-party integrations.

Develop

Most business owners aren't taking advantage of opportunities to automate repetitive tasks. When we design and build your website, we'll connect other digital tools you're using (like HubSpot, MailChimp, or Instagram) to ensure its part of a larger system enabling you to work smarter.

Screenshots of the Google home page and an SEO dashboard for a website.

Test

Effective search engine optimization (SEO) starts with a well-structured website that loads quickly and reliably. We’ll set you up with great technical and on-page foundations, and we can further enhance your local visibility by optimizing your Google Business Profile.

Logos and business cards for Precision Home & Property Inspections.Mobile mockups of the Crissy Stile for Mount Dora Mayor home page.Graphic showing workflow automations and popular third-party integrations.Screenshots of the Google home page and an SEO dashboard for a website.

Tools and certifications

Latest work

See how I'm helping my clients and their customers.

Mercury Jane Media

Mercury Jane Media

Lake Mary, FL

My company's marketing website showcases our work and results, provides helpful resources and insights, and, most importantly, clearly outlines what we do and makes it easy to get in touch with us. I rebranded Mercury Jane with a new color palette and redefined positioning, conducted UX research, created wireframes, wrote copy, guided the creation of high-fidelity prototypes in Figma, and created filtering functionality on the Work and Blog pages to make it easier for visitors to find relevant projects and information.

Melissa Ems Insurance Agency

Melissa Ems Insurance Agency

St. Petersburg, FL

Since launching in May, their site traffic has gone up 247%, there's been an 87% increase in quote requests, a 98% increase in new business sold, and visitors are remaining on the site three times as long! I handled every aspect of the UI/UX design process, most of the Webflow development, and continue to maintain the site. I also connected many third-party tools that are helping both the ME team and their clients save time and eliminate friction/unnecessary hassle.

MindfulCommerce

MindfulCommerce

Devon, UK

I helped the UK-based e-commerce consulting brand redesign their existing site and improved the user experience and performance by removing unnecessary images, bloated code, and layout inconsistencies. I also improved the site navigation and mobile responsiveness. The site is now 37% more energy efficient and easier to navigate, which is great for the planet, their customers, and SEO!

Crissy for Mount Dora

Crissy for Mount Dora

Mount Dora, FL

I worked with Mount Dora Mayor Crissy Stile to create a website for her mayoral campaign and redesigned it once she was elected! The current site keeps residents informed about important news and events and facilitates important initiatives like her volunteer-led recycling program. I handled every aspect of the UI/UX design and development process and continue to maintain the site. I used a premium Webflow template for the UI foundation and customized it with Mayor Stile's branding (which my company also created) and messaging. I worked extensively on the CMS architecture (for events and news/blog) and connected third-party tools for email marketing and recycling pickup participant organization (when people sign up on the site, they are automatically added to a master Google Sheet).

Greenpointe Painting Services

Greenpointe Painting Services

Apopka, FL

I worked with the Apopka-based painting company to create and optimize a new Google Business Profile (GBP) listing and custom marketing website. I handled every aspect of the design process from initial UX and SEO research to creating high-fidelity prototypes in Figma. I also wrote the website copy, page titles, and meta descriptions and guided the Webflow development process. Now that they're showing up in related local search results and showcasing their services and results, they're getting more qualified leads than ever!

Barrel of Books and Games

Barrel of Books and Games

Mount Dora, FL

I worked with downtown Mount Dora bookstore owner and Mayor, Crissy Stile, to completely revamp the bookstore's e-commerce website. I handled the backend store setup and migration to Shopify (from Yahoo), copywriting, and theme UI/UX customization (including organization of the massive product inventory). After launching the new site, online sales tripled!

What my clients have said

I'm honored and humbled by their testimonials!

Jen and her team at Mercury Jane Media are an absolute DREAM to work with. Jen is always full of ideas and enthusiasm and her coding skills are out of this world! Plus Figma designs are always very creative and fun! She truly cares about the client experience and organises everything in Notion which is very efficient, she’s never late! Jen even spent the time recording Loom videos explaining how she coded certain things 😄 The best part? She cares about people and the planet and she very kindly donated some time to a charitable project outside of our working partnership. We have worked with many developers and Jen is the best. Thank you, Jen!
Krissie Leyland

Krissie Leyland

Co-founder, MindfulCommerce

I can't say enough wonderful things about Mercury Jane Media! Jen is seriously the most patient, awesome, creative, fun person to work with. She listens which is so imperative! I told her what I wanted the vibe to my website to be and she made it happen. The finished product far exceeded my expectations! It has driven SO much business our way. The monthly follow up is absolutely crucial to continued success - I *HIGHLY* recommend this! Jen is worth every penny and more. I HIGHLY, HIGHLY TOTALLY COMPLETELY & ABSOLUTELY recommend her!! 10 stars!!
Melissa Ems

Melissa Ems

Owner/Advisor, Melissa Ems Insurance Agency

Jen Ross at Mercury Jane has proven to be the exact resource I needed when I decided to level up my professional website. Her personalized support always finds a way to achieve the function and aesthetic I desire with the most elegant solutions. Additionally, I am interested in learning much of the process myself and Jen has been more than accommodating by creating personalized Loom videos and using Notion for streamlined constant contact. She continues to be an extremely reliable, supportive, and knowledgeable resource that I will keep as part of my team indefinitely! Take the leap, hire Jen and Mercury Jane to watch your digital marketing dreams come true!
C.A. Traen

C.A. Traen

Owner, C.A. Traen Sculpture & Pottery

I met Jennifer several years ago when she began her career as an educator. I watched her do an amazing job educating young people and, recently, I needed media help with my political campaign and she literally put my campaign on the right track. She and Patrick are an awesome team! Between the two of them, they took care of everything. This included my website, logo, and business cards, and it was done quickly, efficiently, and professionally.
Mollie Cunningham

Mollie Cunningham

Lake County School Board Member, District 4

I have been in business (BowenSchroth) for over 20 years and have worked with many web designers. Jennifer Ross of Mercury Jane Media is by far the best. I highly recommend her for website creation, design and maintenance.
Derek Schroth

Derek Schroth

Partner, Bowen & Schroth P.A.

Jennifer is exactly who I needed to get the job done! Having worked on my own websites in years past I knew I could create my new site, but man I did not want to. Jennifer allowed me to jointly work on my new Shopify site with her. She is so organized, professional, knowledgeable and has excellent communication while also being down to earth, fun to work with and so timely with projects. She even speaks my language and can be majorly techy without losing me in conversation. Not only did we organize 1000s of items into easy to follow categories bringing my small gift shop to a whole new level she is now helping me with my email marketing, teaching me about apps and different software options to help streamline my business and all at a very reasonable price. I highly recommend Jennifer and have already referred multiple people to her for their website needs. A++++
Lynn Wisniewski

Lynn Wisniewski

Former owner, Under the Cherry Blossoms

Jen completely overhauled the Barrel of Books and Games website and created my campaign website as well. They continue to update and manage both sites and do an amazing job! 👏
Crissy Stile

Crissy Stile

Mayor of Mount Dora

Explore more on my blog

Learn more about UI/UX design, development, accessibility, SEO, marketing, and how I work!

The Power of UX Research
The Power of UX Research
Category

The Power of UX Research

Think about the last time you encountered a bad user experience. Maybe you had trouble finding what you were looking for on a website, or the app you were using was difficult to navigate. Maybe even something as simple as filling out a form was headache-inducing. By conducting user research, I can identify these types of problems before they negatively impact our clients.
The Power of SOPs, Documentation, and Starter Templates
The Power of SOPs, Documentation, and Starter Templates
Category

The Power of SOPs, Documentation, and Starter Templates

We’ve all heard the phrase “work smarter, not harder,” but it can be hard to know where to begin to create more efficient workflows and actually put the concept into practice. As a business owner managing multiple complex projects at once, I had to learn to document my processes and create more efficient workflows if I ever wanted to have a life and hire help. 
My Favorite UI/UX Design Courses (2022)
My Favorite UI/UX Design Courses (2022)
Category

My Favorite UI/UX Design Courses (2022)

As someone who entered tech as a developer, I've constantly sought out resources to help me improve my design skills and capabilities. This year, I've discovered several gold mines that I'm excited to share! All three of the courses featured in this post have helped me tremendously with the work I'm doing for clients every day.

Let's hop on a call!

If you have questions or an opportunity you'd like to discuss, don't hesitate to book a 15-minute discovery call.